qg5f's Privacy Policy

qg5f is a trusted online casino and betting platform in Bangladesh. The privacy and protection of our users' personal information is our highest priority. This privacy policy document has been prepared so that you can clearly understand what information qg5f collects about you, why it is collected, how that information is used, and what steps we take to protect your information.

This privacy policy applies to our website qg5f.cam. By using our site, you are considered to have accepted the terms described in this policy. If you have any questions about any part of this policy, please contact us.

During the registration and service use process at qg5f, we collect various types of information. Details are listed below:

2.1 Information You Provide Directly

Information you provide yourself when you register or use our services:

• Full name and username
• Email address
• Date of birth (for age verification)
• Residential address
• National ID or passport details (for identity verification)
• Financial transaction information (bKash, Nagad, Rocket, Upay, or bank account details)

2.2 Automatically Collected Information

Information collected technically while you use our platform:

• IP address and device information
• Browser type and version
• Log information about pages visited and time spent
• Gaming activity and betting history
• Transaction records and financial activity

2.3 Information Collected from Third Parties

Some information may be collected from trusted third parties for identity verification or fraud prevention. In such cases we always comply with applicable law and respect your consent.

qg5f uses your personal information only for the following lawful purposes:

1. Account management and service delivery: Completing the registration process, verifying accounts, and providing services as you request.
2. Identity verification and security: Confirming your age (21+) and identity. Preventing unauthorized access and fraud.
3. Financial transaction processing: Securely completing deposit and withdrawal requests and maintaining transaction records.
4. Customer support: Responding to any questions, complaints, or support requests you may have. Managing our 24/7 live chat support in Bengali.
5. Responsible gaming: Monitoring gaming behavior and providing assistance where needed.
6. Legal compliance: Complying with applicable laws, regulatory guidelines, and authority orders.
7. Platform improvement: Analyzing user experience to improve service quality.

qg5f does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank), identity verification, and IT services. These organizations process information only in accordance with qg5f's instructions and are contractually bound to maintain privacy standards equivalent to this policy.

4.2 Legal Obligations

If there is a court order or a lawful request from a government or regulatory authority, the required information may be provided in compliance with the law.

4.3 Business Transfer

In the event of a business merger or acquisition, your information may be transferred. In such cases we will notify you in advance and the same standards of this policy will be maintained.

The qg5f website uses cookies and similar technologies to improve your experience.

5.1 Types of Cookies

• Essential cookies: Required for the website to function properly. These store login status, session information, and security-related data.
• Functionality cookies: Remember your preferences, language, and other personalized settings.
• Analytics cookies: Collect information to understand how users interact with the site, which helps us improve our services.

5.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. However, this may limit some functionality of the site.

qg5f has put in place the highest technical and organizational measures to protect your information:

• SSL encryption: All data transmission on our platform is encrypted using SSL/TLS technology, which prevents unauthorized access by third parties.
• Data encryption: Stored sensitive information is kept in encrypted format.
• Restricted access: Only authorized staff can access your information, and they are required to follow strict confidentiality policies.
• Regular security audits: Our systems undergo regular security assessments.
• Two-factor authentication: Two-step verification is available for additional account protection.

qg5f retains your personal information only for as long as it is necessary or required by legal obligations.

• Active accounts: All relevant information is retained while the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period for legal, tax, and regulatory purposes.
• Financial records: Transaction records are required to be retained for the period specified under applicable law.
• Deletion after retention period: Once the retention requirement ends, information is deleted using secure methods.

As a user of qg5f, you have the following rights:

1. Right of access: You have the right to know what information we hold about you. Upon request, we will provide a copy of that information.
2. Right to rectification: If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.
3. Right to erasure: In certain circumstances you may request that your personal information be deleted, unless a legal obligation requires otherwise.
4. Right to object: In certain circumstances you may object to specific uses of your information.
5. Data portability: You may request your information in an easily readable format.
6. Withdrawal of consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will process your request appropriately.

qg5f is for users aged 21 and above only. We do not intentionally collect any information from minors.

We verify age at the time of registration, and if any account is confirmed to belong to a minor, it is closed immediately and the associated information is deleted.

If you believe that a minor is using our platform or has provided their information, please contact us immediately.

qg5f reserves the right to update this privacy policy from time to time. Changes may be made to this policy due to service changes, legal requirements, or other reasons.

For significant changes, we will notify you by email or through a notice on the platform. Continued use of the site after the updated policy is published will be considered acceptance of the updated policy.

The "Last updated" date will be shown at the top of each version.

Please contact us for any questions, concerns, or to exercise your rights regarding this privacy policy:

We generally respond to your messages within business days. For urgent matters, please use our live chat support.