qg5f Terms and Conditions

1. General Provisions and Definitions

These terms and conditions ("Terms") apply to the use of the qg5f platform and its services. By accessing the qg5f website, creating an account or using any service, you confirm that you have fully read, understood and agreed to abide by these Terms.

1.1 Definitions

The meanings of key terms used in these Terms are given below:

• "Platform" — the qg5f website, mobile site and related services.
• "User" or "You" — the person who is registered on the qg5f platform and using its services.
• "Account" — the user's registered personal profile on the platform.
• "Balance" — the valid funds deposited in the user's account.
• "Bonus" — a promotional reward or additional benefit provided by qg5f.
• "Transaction" — any financial activity related to deposits, withdrawals or bets.

1.2 Applicability

These Terms apply to all users of qg5f services in Bangladesh. Our Privacy Policy and Responsible Gaming Policy are also effective jointly with these Terms.

2. Account Registration and Eligibility

2.1 Age Requirement

Participation on the qg5f platform is permitted only for those aged 21 or above. By creating an account you confirm that you are at least 21 years old. qg5f may request identity documents for age verification at any time.

2.2 Registration Information

You must provide accurate and complete information when creating an account. The following details are mandatory:

• Full real name (as per national identity card)
• Date of birth
• Active mobile number or email address
• Information regarding preferred payment method

Providing false information may result in immediate account closure and forfeiture of deposited balance.

2.3 Single Account Policy

Each individual may operate only one qg5f account. If multiple accounts belonging to the same person are found, all accounts will be closed and associated bonuses will be cancelled.

3. Account Security and Responsibility

You are solely responsible for ensuring the security of your qg5f account. Keep your login password and any account security information confidential and do not share it with anyone.

• Use a strong and unique password and change it regularly.
• If you suspect unauthorized access to your account, notify our support team immediately.
• Allowing any third party to use your account is prohibited.
• Attempting to gain unauthorized access to another person's account is strictly prohibited.

For any security-related issues, contact our 24/7 live chat support. We use SSL encryption technology to protect your account.

4. Deposit and Withdrawal Rules

4.1 Deposits

Funds can be deposited on the qg5f platform via bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for each method is ৳300.

• Deposited funds are generally credited to the account instantly.
• You must use a payment method registered in your own name.
• Depositing from another person's mobile banking account is prohibited.
• If there is any problem with a transaction, provide the transaction reference number to the support team.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour.

• Withdrawals can only be made to the same method used for the deposit.
• Withdrawals may be delayed if KYC (identity verification) has not been completed.
• Withdrawal requests may be rejected if the wagering requirements of an active bonus have not been met.
• If suspicious activity is detected, withdrawals will be put on hold until verification is complete.

4.3 Refund Policy

Funds already wagered in a game are non-refundable. If a transaction is affected due to a technical error, qg5f will verify the issue and take appropriate action.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

qg5f offers new members a 150% bonus on their first deposit up to a maximum of ৳5,000. A 10x wagering requirement must be met to use this bonus.

For example: if you deposit ৳2,000 you will receive a ৳3,000 bonus (total ৳5,000). Before withdrawing, you must place bets totalling 10 times this amount, i.e. ৳50,000.

5.2 General Bonus Terms

• Each bonus offer may be claimed only once per user.
• Bonus funds cannot be withdrawn directly — wagering requirements must be completed first.
• The time limit for meeting wagering requirements will be stated separately for each offer.
• qg5f reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is suspected, qg5f may cancel the bonus and investigate the account.

5.3 VIP Program

qg5f's VIP program has three tiers:

• Bronze: weekly cashback benefit of up to 0.4%.
• Silver: weekly cashback benefit of up to 0.8%.
• Gold: weekly cashback benefit of up to 1.2%.

Through regular and active play you can gradually advance to higher VIP tiers. Cashback is added to your account on a weekly basis.

6. Gaming Rules

Casino slots, sports betting, fishing games, live casino and various interactive games are available on the qg5f platform. All games are operated on fair and transparent principles.

6.1 Betting Rules

• Each game has its own minimum and maximum bet limits.
• A bet once confirmed cannot be changed or cancelled.
• If a game is interrupted due to a technical issue, qg5f will review the game logs to determine the outcome.
• Winnings obtained by exploiting any bug or error in the game software will not be considered valid.

6.2 Sports Betting

• Betting on cricket, football and other sports is subject to its own specific rules.
• If a match is postponed or cancelled, bets will be settled according to the applicable rules.
• Bets can be placed both before the match starts and while it is in progress (where live betting applies).

7. Prohibited Activities

The following activities are strictly prohibited and may result in account termination:

• Creating an account using a fake identity or someone else's identity.
• Attempting to earn bonuses by creating multiple accounts.
• Attempting to influence game outcomes using software, bots, automation or other technical means.
• Using the platform for money laundering or processing funds from illegal sources.
• Colluding secretly with other users to gain an unfair advantage.
• Attempting to gain unauthorized access to or hack the platform's systems.
• Claiming withdrawals using false information.

8. Account Suspension and Termination

8.1 qg5f's Rights

qg5f reserves the right to temporarily suspend or permanently terminate any account, for any reason and without prior notice. This applies particularly in the following cases:

• If any provision of these Terms is violated.
• If fraudulent or suspicious activity is detected.
• Due to regulatory or legal obligations.
• If the user does not cooperate with identity verification.

8.2 User Rights

You may request closure of your account at any time. The valid balance in the account at the time of the request (excluding bonuses where wagering is incomplete) will be returned, provided there has been no policy violation.

9. Responsible Gaming

qg5f believes that gaming is a form of entertainment — it should not be seen as a source of income. We encourage all our users to play responsibly.

• Set betting limits within your own financial means.
• If you wish to use self-exclusion or limit-setting features, please contact support.
• Gaming addiction is a serious problem — seek professional help if needed.
• Those under 21 years of age are not permitted to use this platform.

For more information, please visit our Responsible Gaming page.

10. Dispute Resolution

For any complaint or dispute regarding qg5f services, please contact our support team first. We provide assistance in Bengali via live chat 24/7.

10.1 How to Submit a Dispute

• Contact us via live chat and provide detailed information.
• Write to us by email at [email protected].
• Attach screenshots of the transaction or game related to the dispute.

10.2 Resolution Timeframe

qg5f takes all complaints seriously and works to resolve them as quickly as possible. Complex matters may require more time to investigate — in such cases, you will be kept updated.

11. Privacy & Data Protection

Protecting your personal information is very important to us. qg5f uses your data solely for the purpose of providing and improving our services. We keep your information secure using SSL encryption and modern security technology.

We do not sell your information to third parties. However, we may provide information to authorities when required by legal obligation. For more details, please read our Privacy Policy.

12. Right to Amend Terms

qg5f reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified of significant changes where possible.

If you continue to use the platform after any changes to the terms, you will be considered to have accepted the new terms. We therefore recommend checking this page regularly.